COVID-19 Gradual Re-opening Protocol – Effective July 26th, 2021
Please note: This policy may be modified from time to time based on recommendations from Saskatchewan Health Authorities / Government and the Saskatchewan Veterinary Medical Association.
After over a year of curbside service, we are happy to announce that we will be opening our doors to clients who wish to accompany their pets inside the clinic. Curbside service is still available and is preferred, but as of July 26th, we will be allowing a limited number of one-person-per-pet visits to take place within the clinic. Masks are required to be worn while inside the clinic, and hand sanitizing is mandatory upon entering.
At this time, the waiting area remains closed to the public. Please remain in your vehicle until you are notified by a team member to enter the clinic. After your pet’s appointment has been completed, we ask that you wait in the exam room until your invoice and any necessary prescriptions have been prepared. You will then be directed to the front desk for payment, or payment can be taken in the exam room. The preferred methods of payment at this time continue to be credit or debit, although we will accept cash.
We anticipate that it may take a little more time for each in-person appointment as we all adjust to this change. Please be patient as we adapt to delivering in-person appointments once again. Further changes to our re-opening plan will be shared in time.
Please note: To reduce the number of clients inside the clinic at any given time, food purchases and prescription pick-ups will remain curbside until further notice.
For ongoing curbside visits:
Once you arrive at the clinic, please remain in your vehicle and call 306-477-1222 to let us know you are here. We will then guide you through the following steps:
- One of our team members will meet you at the front door to collect your pet and briefly discuss and confirm the reason for your visit.
- Once your pet has been examined, your veterinarian will call you on your phone to discuss their findings as well as further treatment if necessary.
- Payment will be taken over the phone, and we will meet you at the front door with your pet, your receipt, and anything else you may need.
- For any food order or prescription refills, we kindly ask that you call ahead and, if possible, pre-pay over the phone with a credit card. Please call when you arrive for pick-up, and a team member will meet you at the front door with your items.
If you have any questions or concerns, please call us at 306-477-1222.